FAQs

We collaborate with insurance providers. Some insurance companies may require you to visit their drive-in claims center for inspection before repairs. After they've examined your vehicle, you can bring their estimate to Kosmetic Kar Doctor, and we'll manage your claim from that point. Alternatively, you can leave your vehicle with us, and we'll review the claim directly with the insurance adjuster.

You have the freedom to choose your preferred repair shop. Insurance companies cannot mandate a specific body shop. At Kosmetic Kar Doctor, our primary focus is on serving you, not the insurance company. Insurance providers often claim they won't guarantee work from shops not on their list. However, most reputable shops, including ours, offer their own guarantees. Kosmetic Kar Doctor provides a lifetime guarantee on all repairs.

It's crucial to investigate a shop's reputation before entrusting them with your vehicle repairs. Kosmetic Kar Doctor has been in operation since 1987 and maintains a 5-star Better Business Bureau rating, which speaks to our commitment to customer satisfaction and quality service.

There's no legal requirement to obtain multiple estimates. While some insurance companies may suggest getting three estimates, this isn't a mandatory practice. If your insurer insists on an estimate, we recommend choosing a reputable shop with a proven track record of customer satisfaction, such as Kosmetic Kar Doctor.

When selecting an auto body repair shop, look for one equipped with unibody repair equipment and staffed by certified technicians. Kosmetic Kar Doctor meets these criteria, offering a team of highly qualified professionals and a demonstrated history of customer satisfaction.

The owner maintains a constant presence in the office, overseeing all shop operations and repair processes to ensure quality and customer satisfaction.

We require appointments for all vehicle drop-offs to ensure we can provide the best possible service and attention to each customer's needs.

The duration of repairs can vary depending on the extent of damage and required work. Typically, the process takes between one to several weeks to complete.